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The airline isn't saying much on how it's determining the vouchers' value, but the amounts appear to range from $100 to $250 per passenger based on USA TODAY interviews with affected travelers. Southwest spokesperson Brandy King said affected passengers should automatically get the LUV voucher but notes the timetable "might be slower than usual due to the number of customers we are processing." (I received one for a canceled Saturday flight.) Late Wednesday, Southwest sent its first batch of emails notifying travelers vouchers are on the way for their troubles. The airline is not broadcasting the availability of the vouchers or specifying who gets how much and when, with travelers initially only hearing about them if they appealed to Southwest on Twitter.
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(Southwest told many passengers it would take a couple days to get them on another flight.) They are in addition to the refunds or flight credits airlines are required to pay when they cancel flights and passengers reject the airline's rebooking options or none is available. The LUV vouchers – Southwest's stock ticker symbol is LUV and it's based at Love Field in Texas – are a goodwill gesture. Southwest has been quietly doling out vouchers in varying amounts to passengers it stranded last weekend when it canceled as many as 30% of its flights. "We're so sorry for the disappointment this disruption caused and want a chance to make it up to you." "We know things didn't go as planned when traveling," began another. "You matter to us," one began. "We hope this LUV Voucher will allow our paths to cross again soon so we can have a better experience." The customer emails from Southwest Airlines struck an apologetic tone this week.